Refund & Cancellation Policy

1. Cancelling a Subscription

Cancel anytime from your account page (https://pastelaunch.com/account → "Cancel subscription"), or email support@pastelaunch.com. Cancellation stops future renewals immediately; access continues until the end of the period you have already paid for. Forever and Launch Credits purchases are one-time and never renew.

2. Eligible Refunds

• 7-day guarantee: first-time purchasers of any plan or Launch Credits may request a full refund within 7 days of the initial charge. For Launch Credits, only unused unlocks are refundable. One guarantee per customer; we may decline requests showing clear abuse (for example, bulk copying of the library followed by a refund request).
• Duplicate or erroneous charges: always refunded in full.
• Service outage: if the Service is unavailable for 72 consecutive hours or more due to causes within our control, you may request a pro-rated refund or extension for the affected period.
• Statutory rights: any refund or withdrawal rights granted by applicable law (for example, the 14-day withdrawal right in the EU/UK) are preserved. Where the law allows, you agree that access starts immediately and that you lose the withdrawal right once you unlock or copy premium content.

3. Non-Refundable

• Subscription periods already started, outside the 7-day guarantee (cancelling stops future renewals; it does not refund the current period).
• Launch Credits that have already been used.
• Accounts terminated for breach of these Terms.

4. How to Request a Refund

Email support@pastelaunch.com from your account email with your order ID and the reason for the request. We reply within 2 business days. Approved refunds are issued by our payment processor, Waffo Pancake, to the original payment method, usually within 5–10 business days. Access purchased with a refunded payment is revoked.